Return & Refund Policy

Return & Refund Policy

Thank you for shopping with PickCoop. We want you to feel confident when placing an order with us. If you are not fully satisfied with your purchase, please review our return and refund policy below.

Return Eligibility

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be in its original condition
  • The item must be unused and in the same condition that you received it
  • The item must be returned in its original packaging
  • Proof of purchase or order information is required

How to Request a Return

To request a return, please contact us first:

Email: info@PickCoop.com
Phone: +86 13190649033

Once your request is reviewed and approved, we will provide return instructions by email.

Return Shipping Address

We provide a U.S. return shipping address for approved returns.

The return shipping address will be provided by email after your return request is approved.

Please do not send your item back without contacting us first.

Unauthorized Returns

Returns sent without prior approval will not be accepted.

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless otherwise stated.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery.

To help us review the issue, please provide:

  • Clear photos of the item and packaging
  • Video evidence, if applicable
  • Your order number

Once reviewed, we will work with you to provide an appropriate solution.

Return Processing Time

After we receive your return, it will be reviewed and processed within 2–3 business days.

Refund Timeline

If your refund is approved, the refund will be issued to your original payment method within 2–3 business days after processing.

Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider or bank.

Non-Returnable Situations

We may not accept returns in the following situations:

  • Items returned without prior approval
  • Used items
  • Items not in original condition
  • Items returned without original packaging
  • Returns requested after the 30-day return window

Need Help?

If you have any questions about your return or refund, please contact us:

Email: info@PickCoop.com
Phone: +86 13190649033

Company Information

Guangzhou Chiye Trading Co., Ltd.
Room 301, No. 35 Mingyue Road
Yuexiu District, Guangzhou 510030
China