ELOW FAQ ARE SOME COMMON CONCERNS OF OUR CLIENTS BEFORE PURCHASING, IF YOU HAVE OTHER QUESTIONS, PLEASE JUST SEND IT TO INFO@PICKCOOP.COM
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Pre Sale Questions
1. What materials are PickCoop chicken coops made from?
Our chicken coops are constructed from solid fir wood and finished with eco-friendly water-based paint. Roof panels are designed to provide waterproof protection for outdoor outdoor use.
2. Are the coops suitable for outdoor use?
Yes. Our coops are designed for backyard outdoor environments and include weather-resistant roofing to help protect against rain and sun exposure.
3. How many chickens can a coop accommodate?
Capacity depends on breed size and space requirements. We recommend reviewing the product dimensions and planning according to your flock’s needs.
4. What are your order processing hours, cutoff time, and customer service hours?
Orders are processed daily from 9:00 AM – 6:00 PM GMT.
The order cutoff time is 18:00 GMT. Orders placed after this time will be processed the next business day.
Our customer support is available Monday – Friday, 9:00 AM – 6:00 PM (GMT+8).
5. How long does shipping take?
Processing time is 1–3 business days.
Estimated delivery time is 3–12 business days depending on destination.
6. Will I receive tracking information?
Yes. Once your order has shipped, a confirmation email with tracking details will be sent.
7. What is your return policy?
We offer a 30-day return policy from the date of delivery.
8. What condition must items be in for return and how long does it take?
Returned items must be unused and in original packaging.
Return processing typically takes 3–5 business days after we receive the item.
Approved refunds are issued within 2–3 business days to the original payment method.
9. How can I contact customer support?
You may contact us at:
Email: info@PickCoop.com
Phone: +86 13190649033
10. What is your company information?
Guangzhou Chiye Trading Co., Ltd.
Room 301, No. 35 Mingyue Road, Yuexiu District, Guangzhou, China